Contact us
Found a bug, have a question, or need help? Email us and we'll get back to you, usually within two business days.
Frequently asked questions
Why does LAN Scout say a device is “down”?
It only means no common TCP port answered within the timeout. Some devices with strict firewalls will show as down even though they are on the network.
Does LAN Scout send anything to the internet?
No. Scanning happens on your Wi-Fi only; there are no outbound internet connections.
How do I restore my subscription?
Open Settings inside LAN Scout and tap “Restore Purchases”.
How do I cancel the subscription?
Open the iOS Settings app, tap your name, tap Subscriptions, then LAN Scout.
Managing your subscription
All billing is handled by Apple. To view, change, or cancel a subscription, open the iOS Settings app, tap your name at the top, then Subscriptions.